COACHING AND TRAINING CLASSES
Vic Pichette is the Owner of the Genesis Group, and has been
teaching, training, and evaluating businesses and employees for over 24-years.
He will come to your business for a "conversation" with your staff,
or provide training sessions.
CLASS # 1: HOW TO EASILY AND INEXPENSIVELY PROVIDE QUALITY
CUSTOMER SERVICE. (Training Class)
Mr. Pichette believes that companies have lost sight of how
easy and inexpensive it actually is to provide quality customer service.
"Companies have fallen for the complicated, convoluted,
and constricting ways businesses deal with customer service. My friends, It's
not that complicated, in fact, it's easier and less costly than you think. It
doesn't matter what business you have, customer service is customer service. So
let's stop buying into the hype and start looking at it through a different set
of eyes...your customers. "
STOP SPENDING A FORTUNE on customer service consultants and
employee trainers until you speak to Vic. He will show you how to understand
your customers better, and help you to simplify and eliminate poor customer
service.
CLASS # 2: HOW AND WHY OVER-POURING COSTS A SMALL FORTUNE
(Conversation with your staff)
Most bartenders, staff and owners do not understand how much
the house loses when bartenders over-pour. It’s not just the retail values of
the product that is lost, it’s actually much worse than that.
“When we meet with a company’s staff “During our
conversation”, they finally get to see the true impact of their over-pouring.
In most cases this conversation alone changes the way bartenders pour liquor,
which instantly generates more profits for the house.
CLASS # 3: BAR CUSTOMER SERVICE: (Conversation with your
Staff)
Nothing hurts the house more than poor bartender customer
service. Having assessed hundreds of bartenders over the last 24-years, Vic
truly understands how making simple changes can bring in big profits.
Each class is 1-hour long and is question/answer based.
There are no handouts for these classes. Please encourage your staff to take
notes.
Vic travels nationwide assisting companies with customer
service, employee training and assessing using video as an assessment and
training tool.
Call today to book a conversation with Vic at 401-225-4104
